Store Policy

Welcome to Delightify Chocolate!

We are committed to safeguarding the privacy of our customers and ensuring the security of their personal information. This Privacy Policy outlines how we collect, use, and protect your data when you interact with our website and purchase our handmade chocolate bars. By using our services, you agree to the terms outlined in this policy.

Customer Care

At Delightify, our passion lies in creating handcrafted, artisan chocolate bars that offer a unique fusion of flavors and textures. Specializing in natural combinations of berries and nuts, each bar is carefully crafted to provide an elevated chocolate experience that delights the senses. Whether you’re treating yourself to a moment of decadence or searching for the perfect gift, our luxurious chocolate bars are designed to bring joy to every occasion.

We are committed to providing exceptional customer care to match the quality of our products. As a brand dedicated to Norwegian customers, we pride ourselves on offering something truly special -chocolate bars that stand out for their creativity, quality, and distinctive flavor combinations. If you have any questions, need assistance, or simply want to learn more about our offerings, our team is here to help. Reach out to us via email at post@delightify.no, and we’ll ensure that your Delightify experience is as delightful as our chocolate.

Returns

We want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, you have 14 days from the date of delivery to request a return or exchange.

Please note:

Due to the perishable nature of our chocolate products, only items that are unopened, in their original packaging, or have clear manufacturing defects can be returned.
To initiate a return or exchange, please contact us at post@delightify.no with your order number and reason for return. We’ll guide you through the process and provide you with the necessary return details.
Refunds will be issued to the original payment method once we receive and inspect the returned items.

We appreciate your understanding and are here to ensure that you have a delightful experience with our products. If you have any questions or need further assistance, please don’t hesitate to reach out - we’re here to help.

Wholesale Inquiries

We’re excited to partner with retailers who share a passion for offering high-quality, handcrafted products to their customers. Our chocolate bars, known for their unique flavor combinations, high quality ingredients and luxurious presentation, are a perfect addition to any store looking to offer something truly special. We take pride in our meticulous craftsmanship and the use of premium ingredients, ensuring that every bar delivers an exceptional taste experience that will delight your customers and set your store apart.

If you’re interested in carrying our products, we’d love to hear from you. Please fill out the form below or contact us directly at post@delightify.no to discuss how we can work together to bring these exquisite chocolate creations to your store.

Let’s create a partnership that delights your customers and boosts your business!

Information Collection

When you visit our website or make a purchase, we collect personal information such as your name, email address, shipping address, and payment details. This information is necessary to process your order, deliver your products, and provide customer support. We may also collect information about your browsing behavior on our website to enhance your shopping experience.

Use of Information

We use your personal information to process and fulfill your orders, provide customer service, and communicate with you about your purchase. Your email address may also be used to send you updates about our products, special offers, and promotions. You can opt-out of marketing communications at any time by following the unsubscribe link in our emails.

Payment Information

All payments made through our website are processed securely by trusted third-party payment processors. We do not store your credit card information on our servers. Our payment processors adhere to strict security standards to protect your financial data during the transaction process.

Payment methods

Credit and Debit Cards - Visa, Mastercard, American Express, ChinaUnionPay, Jcb, Diners, Discover, Electron, Maestro.
Vipps
Klarna
PayPal

Shipping and Delivery

We are pleased to offer shipping within Norway and are committed to ensuring that your chocolate arrives in perfect condition. All orders are carefully packaged to maintain freshness and quality during transit.

Shipping Details:

We provide shipping within Norway.
Shipping rates are calculated at checkout based on your location and order size.
Orders are typically processed within 1-2 business days and delivered within 3-7 business days.

We are actively exploring options to expand our shipping to more countries in the future. If you'd like to receive our chocolates outside of Norway, we’d love to hear from you! Please share your location with us at post@delightify.no, and we’ll keep you updated on our expansion plans.

Thank you for choosing our chocolates - we’re excited to bring a taste of luxury to your doorstep!

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to improve your browsing experience, analyze site traffic, and personalize content. Cookies help us remember your preferences and enhance your overall shopping experience. You can control the use of cookies through your browser settings.

Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, disclosure, alteration, or destruction.
Your data is completely safe with us, and we implement stringent security measures to ensure its absolute protection.

Third-Party Services

We may share your personal information with third-party service providers who assist us in operating our website, processing payments, and delivering orders. These third parties are contractually obligated to protect your data and use it only for the purposes of providing services to us.

Your Rights

You have the right to access, correct, or delete your personal information at any time. If you wish to exercise these rights or have any questions about how we handle your data, please contact us at post@delightify.no. We will respond to your request within a reasonable timeframe.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website, and we encourage you to review this policy periodically.

Contact Us

If you have any questions or concerns about our Privacy Policy, please feel free to contact us at post@delightify.no. We are here to help and ensure that your experience with Delightify is as sweet as our chocolate bars.

Thank you for trusting us with your personal information and for choosing our handmade chocolate bars!